Privacy Policy

Last Updated: 09/11/2023

Tensorent.cloud ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tensorent.cloud (the "Site") and use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Contact Information: Your name, email address, phone number, and mailing address when you contact us, create an account, or request information.
  • Account Information: Username, password, and other details you provide when creating an account.
  • Payment Information: If you make a purchase, we collect your payment card details (processed securely by our payment processor), billing address, and transaction history. We do *not* store full credit card numbers on our servers.
  • Communication Information: The content of your emails, chat messages, and other communications with us.

1.2 Usage Information

  • Log Data: Information your browser sends whenever you visit our Site. This may include your IP address, browser type and version, pages you visit, the time and date of your visit, time spent on those pages, and other statistics.
  • Device Information: Information about the device you use to access our Site, including the device type, operating system, unique device identifiers, and mobile network information.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and store certain information. See Section 4 (Cookies and Tracking Technologies) for more details.
  • Usage Data: Information about how you use our services, including the types of GPUs you rent, the duration of your rentals, and the resources you consume.

2. How We Use Your Information

We may use your information for the following purposes:

  • Provide and Maintain Services: To operate and maintain our Site, provide you with access to our GPU rental services, and manage your account.
  • Process Transactions: To process your payments and fulfill your orders.
  • Communicate with You: To respond to your inquiries, send you service-related announcements, provide customer support, and send you marketing communications (if you have opted in).
  • Improve Our Services: To analyze usage trends, monitor the effectiveness of our Site, diagnose technical problems, and develop new features and services.
  • Personalize Your Experience: To tailor the content and information we display to you, including providing customized recommendations.
  • Security: To protect the security and integrity of our Site and services, detect and prevent fraud, and enforce our terms and conditions.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are contractually obligated to protect your information.
  • Business Partners: We may share information with business partners who offer products or services that may be of interest to you, *but only if you have given us your consent to do so*.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to a successor or acquiring entity.
  • With Your Consent: We may share your information for any other purpose with your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Cookies are small text files that are placed on your computer or device when you visit a website.

  • Essential Cookies: These cookies are necessary for the Site to function properly. They enable you to navigate the Site and use its features.
  • Performance Cookies: These cookies collect information about how you use the Site, such as which pages you visit most often. This helps us improve the Site's performance.
  • Functionality Cookies: These cookies allow the Site to remember choices you make (such as your username or language preference) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, the Site may not function properly. You can also opt out of targeted advertising by visiting the websites of the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA).

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Restriction: You have the right to request that we restrict the processing of your personal information.
  • Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to the processing of your personal information, including for direct marketing purposes.
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [Your Contact Email Address]. We will respond to your request within a reasonable timeframe, in accordance with applicable law.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@tensorent.cloud